Amazon Seller Appeals Knowledge Base
Browse expert guides organized by appeal category. Each category includes step-by-step instructions, policy references, and proven appeal strategies.
Account-Level Suspensions
Related Account Suspensions1 articleSection 3 Violations1 articleReview Manipulation2 articlesSeller Code of Conduct0 articlesRelated Accounts Abuse0 articlesSuspicious Account Activity0 articlesAccount Deactivation (Section 3 BSA)1 articleRelated/Linked Accounts1 articleIdentity Verification Failure0 articlesForged/Manipulated Documents0 articlesAccount Health Rating (AHR) Deactivation1 articleIdentity Verification Failed0 articlesForged Documents Accusation0 articlesProduct Authenticity Documents Missing0 articles
Performance Metric Appeals
Order Defect Rate (ODR) Violation0 articlesLate Shipment Rate Violation0 articlesHigh Cancellation Rate Violation0 articlesValid Tracking Number Violation0 articlesPoor Account Health Status0 articlesInventory Performance Index Failure0 articlesFBA Prep and Packaging Violation0 articlesFBA Removal Order Abuse0 articlesCommingled Inventory Contamination0 articlesSeller Fulfilled Prime Violation0 articlesOrder Defect Rate (ODR) >1%1 article
Product/Listing Appeals
Inauthentic Products0 articlesProduct Condition Misrepresentation0 articlesDrop Shipping Policy0 articlesProduct Listing Policy0 articlesKeyword Manipulation in Listing0 articlesListing Variation Abuse2 articlesMisleading Product Claims0 articlesFake Review Scheme0 articlesIncentivized Reviews Without Disclosure0 articlesReview Abuse Against Competitors1 articleListing Hijacking0 articlesSearch and Browse Manipulation0 articlesProduct Bundling Policy Violation0 articlesExternal Traffic Manipulation0 articlesProduct Image Policy Violation0 articlesPrice Gouging0 articlesMAP Pricing Violation0 articlesInauthentic Item Complaints2 articlesCounterfeit Claims1 articleProduct Condition Complaints0 articlesNot as Described0 articlesInauthentic Item Complaints2 articlesUsed Sold as New2 articlesDefective Product0 articlesExpired Product0 articlesRestricted Product Violation2 articlesASIN Variation Abuse2 articlesListing Policy Violation0 articlesPricing Policy Violation / Fair Pricing0 articlesListing Hijack Response0 articlesRestricted Category Access0 articlesProhibited Item Type0 articles
Intellectual Property
Trademark Infringement (Received)2 articlesCounterfeit Claim1 articleIP Complaint Filing (Offensive)0 articlesBrand Registry Disputes1 articleIP Retraction Request1 articleCounterfeit Product1 articleTrademark Infringement2 articlesGeneric Intellectual Property Complaint1 articleBrand Registry Violation1 articleIntellectual Property Complaint1 article
Regulatory & Safety
Tax Collection or Remittance Violation0 articlesImport/Export Compliance Violation0 articlesParallel Import / Gray Market Issue0 articlesRestricted Products1 articleRestricted Product Sale2 articlesHazardous Material Violation1 articleCPSC Safety Standard Violation1 articleFDA Compliance Issue1 articlePesticide or Chemical Claim Violation1 articleFood Safety Violation0 articlesCPSIA Children Product Violation1 articleCalifornia Prop 65 Warning Violation1 articleDietary Supplement Claims Violation0 articlesProduct Recall Non-Compliance0 articlesExpired Product Sale Violation0 articlesProduct Recall Response1 articleProp 65 / State Compliance1 articleChildren's Product Safety (CPSIA)0 articlesFDA Compliance1 articleCPSC / Product Safety0 articlesPesticide / EPA Violations0 articlesSafety Complaint0 articlesHazmat / Dangerous Goods0 articles
Review & Feedback
Financial & Payment
Account Management
Reinstatement Follow-Up0 articlesEscalation to Executive Seller Relations0 articlesAccount Health Specialist Communication0 articlesVerification Appeal (Post Video Call)0 articlesPlan of Action (General Template)1 articlePrevious Appeal Denied - Escalation0 articlesBuyer-Seller Messaging Abuse0 articlesSection 3 Policy Violation1 articleCode of Conduct Violation0 articlesSeller Agreement Violation1 articleGift Card Policy Abuse0 articlesReferral Fee Avoidance0 articlesPromotional Program Abuse0 articles
Proactive/Preventive
Dropshipping Policy Violation0 articlesUnauthorized Sales Channel Activity0 articlesGeneral Policy Violation0 articlesAccount Closure Request0 articlesPre-emptive Explanation Letter0 articlesVoluntary Recall Notification0 articlesCategory Ungating Request0 articlesBrand Registry Application Support0 articles