Financial & Claims
Disbursement Hold
A disbursement hold is an Amazon payment freeze that stops settlement of seller funds while a risk, authenticity, or verification review is open. Holds may follow sudden velocity spikes, linked-account flags, or document requests. Resolution requires clearing the underlying case, submitting requested proof, and sometimes a formal appeal.
Why it matters
Payment holds can persist after listings are reinstated if the underlying risk case remains open. Sellers often discover the hold only when a scheduled payout fails. Holds tied to authenticity or identity require document packages different from standard POA narratives. Clearing the root enforcement and confirming zero balance reserves in Seller Central are both required before funds release. Track reserve balance and case status together until Payments shows a normal disbursement schedule. Reply in the same case thread that caused the hold so reviewers see the full context.
Example
After an inauthentic complaint, listings reinstate but payouts remain on hold. The seller completes the requested invoice review, closes the authenticity case, and confirms disbursement status in Payments settings. Screenshots show reserve balance returning to zero.
Related terms
- Identity Verification (KYC): Identity verification (KYC) is Amazon's process of confirming a seller's legal entity, beneficial owners, and supporting documents before or during selling.
- A-to-z Guarantee Claim: An A-to-z Guarantee claim is a buyer protection dispute filed when a customer believes an order was not received or not as described and the seller did not resolve it.
- Account Health Rating (AHR): Account Health Rating (AHR) is Amazon's consolidated account-level health score reflecting unresolved policy and performance problems across a seller account.
- Inauthentic Complaint: An inauthentic complaint is an Amazon enforcement claiming a product or supply chain cannot be verified as genuine under Amazon authenticity policies.