Financial & Claims
A-to-z Guarantee Claim
Also known as: A-to-z claim, A-to-Z claim
An A-to-z Guarantee claim is a buyer protection dispute filed when a customer believes an order was not received or not as described and the seller did not resolve it. Approved claims can debit the seller and count toward Order Defect Rate. Sellers respond with tracking, refund proof, or policy-compliant messaging records.